Frequently Asked Questions
Everything you need to know about your Locatel shopping experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days for domestic orders, and you will receive a tracking number via email as soon as your package departs our warehouse.
What is your return policy for apparel and health-wear?
We offer a 30-day return policy for most items. To be eligible for a refund, items must be unworn, unwashed, and in their original packaging with all tags attached. Please note that certain personal wellness items are final sale for hygiene reasons.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart to ensure a perfect fit, as sizing can vary between different wellness and fashion brands.
Which payment methods do you accept?
Locatel Health & Wellness accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and the weight of your order.
How can I track the status of my order?
Once your order is shipped, you will receive an automated email containing your tracking link. You can also log into your Locatel account and visit the 'Order History' section to see real-time updates.